Intentions:
Our products are cruelty free and only tested on us! Quality ingredients are selected to formulate the best possible products for your luxurious bathing experience. For external use only. Also if you are allergic to any of the ingredients in our products, do not use.
Variations:
Our soaps are handcrafted in small batches. Color and patterns and may vary between each item. We like to think that each bar is a tiny work of art for your shower!
Refunds/Exchanges:
Due to sanitary reasons, we do not accept returns or offer exchanges. Once your order has been processed, we are unable to process a refund. If your order has not been processed and you wish to cancel your order, please email [email protected] within 24 hours of your purchase. If your order arrives is damaged, incorrect, or missing items, please contact us and we will address the issue as soon as possible!
Payment and Order Fulfilment:
We accept all major credit cards through Stripe and PayPal. Only orders with completed payment processing with be packaged for shipment. Once shipped, you will be notified via email and provided tracking information to the email provided in the order form.
Gilded Fox Handmade Soaps will not be responsible for any extra fees or charges made to you by your bank or credit card company.
Shipping:
We’re a small company and we value your business, so please allow us between 3-5 days for your special order to be processed and shipped. Good things come to those who wait 😊
Currently, we only ship to the 48 contiguous states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington (not to be confused with Washington, DC), West Virginia, Wisconsin, Wyoming.
Get in touch with GFHS:
For any questions or issues regarding our current policies, please contact us via email: [email protected]
A helpful staff member will be in touch within 24-28 hours.
Customer Pick Up Request
We are located in Tri-State Area and have limited availability for pick up. Customer Pick-Up orders must be approved and confirmed by Gilded Fox Handmade Soaps, at our discretion. If a Customer Pick-Up order is approved the order must be picked up with 7 days. If your Customer Pick-Up request is not approved, you will be charged our shipping rate.
What’s the big idea with natural soap anyway?
Our soaps are handcrafted in small batches to ensure quality. There aren’t any extra additives to our recipes that you cannot pronounce or buy from your local store. Most big name brand soaps have additives and chemicals that can dry out and do harm to your largest organ (that’s your skin).
What do you use to scent your soaps?
Here at GFHS, we use essential oils or fragrance oils to add to your luscious bathing experience.
What’s the difference between Fragrance and Essential Oils anyway?
Essential oils are derived from plant materials and can be either distilled or extracted. Fragrance oils are chemically formulated from synthetic and or blended with essential oils but basically, they are created in a lab.
IFRA who?
The International Fragrance Association is the global representative body of the fragrance industry. The IFRA publishes usage standards for all types of uses for fragrance and essential oils based on research findings. Our batches are formulated with percentages below the standards listed on IFRA usage charts.
Allergies?
Please read our list of ingredients. If you have any allergies or develop any irritation, discontinue use.
Are your soaps vegan?
Why, yes! We're glad you asked!
Please check out our ingredient list...no animal fats, milk or byproducts in sight.
More questions? Email [email protected]